“… so easy from purchase to delivery.”
Today I received my water tank from National Poly Industries and would just like to say a big THANKS to yourself, Tony the salesman and all your staff for making it so easy from purchase to delivery.
Even though I thanked the delivery driver JOHN I just wanted to let you and your team know how polite over the phone and face to face he really was. John couldn’t have done anymore if he tried, delivering my water tank.
I would like to wish yourself, John and your team a very merry Christmas and all the very best in 2014.
“Thanks for your expertise”
We had a delivery of four water tanks yesterday and would like to acknowledge the customer service given by Jason, the delivery person. We thought the tanks were just going to be dropped off and it would be up to us to relocate them into position but Jason stayed to assist us and due to his expertise the tanks were in their correct position within a relatively short time.
We would like to convey our thanks and appreciation to Jason.
“thank you … for a welcome respite from anxiety and frustration”
Dear National Poly Industries
Yesterday I received my new Slimline tank. I want to congratulate the company for each and every step of my experience in ordering and receiving my tank.
From first contact with your staff via their company-procedure knowledge, skills at customer service, speed at answering telephones and transfers to persons in relevant departments and value-adding in many ways such as pleasant, comfortable and productive discussions, I was convinced I would get a product of excellent quality and company back-up, if required.
Also, the delivery driver/operator was in-tune with all I have already mentioned. He was skilled at his tasks, pleasant and co-operative in every way. Though his daily schedule may have placed him under pressure, he maintained his composure and remained pleasant and helpful to me so I could enjoy delivery of my tank. It was also admirable in the way he keenly observed health & safety procedures.
So, thank you again National Poly Industries for a welcome respite from anxiety and frustration that some other businesses promote nowadays.